Bunn Brands is in a constant state of growth, just like all of our clients. We feel the need to continuously work on improving our clients and their clients experience with marketing across the board. That means sometimes we jump from tool to tool in order to figure out what works just right for our particular blend. You should never be afraid to make changes or pivot in your business.
We found a need to internalize our servers (not physically) and bring on a web manager to provide the best service to our clients and the websites we manage. In the past we’ve had different companies managing our servers and the plugin stack that use with out client sites. Today that changes and we think that will make it better for all of you.
Mike Bowden is our new Bunn Brands Web Manager. He will be working quietly in the back of your websites keeping your tickets cleared, your website secure, and your site up to date. We do have others that work on some of these things here or there, but Mike will be your main point of contact for now. As we grow we plan on Mike taking over management of others like him to continue improving the web experience on an even grander scale.
In the end, all this means for our current clients is that someone else will be handling the back-end work of your website. We have a ticketing and project management tool setup so you to make things simpler for all our clients when working with Mike and our other back-end management team members. We encourage you to use the form attached to yourdomain.com/support (be sure to use your website domain) to submit any support tickets you need Mike or anyone else in Bunn Brands to work on for you.